Learning and Teaching in Action: Assessment

Student in language lab


News from the Library


MMU Library Services are delighted to have gained Customer Service Excellence (formerly Charter Mark) Recognition. As with all such standards we are required to be reassessed regularly, proving that we have both maintained performance levels and indeed continued to improve services in response to customer needs. To help us do this we welcome feedback, and encourage all staff and students to use the comments cards available in our libraries.

Watch out also in MMYou and Library News for further information on what the standard means and how we want to progress!

You may also find out lots more about the standard at the Customer Service Excellence homepage.

David Matthews, Library Services Manager (Business School)

Autumn 2008
ISSN 1477-1241